Privacy Policy

Last updated: 28 September 2026

At VERAGLOWZY™, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase from our website.

VERAGLOWZY™ operates in accordance with applicable South African privacy and data-protection requirements, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

When you visit our website, place an order, contact us or otherwise interact with VERAGLOWZY™, we may collect information such as:

• Your name
• Email address
• Telephone number, where provided
• Billing and delivery address
• Order and transaction information
• Information you provide when contacting customer support
• Information submitted through forms on our website
• Website usage and technical information, such as browser type, device information and IP address
• Information collected through cookies and similar technologies

We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Process payments and provide order-related services
• Deliver your purchases
• Send order confirmations and updates
• Respond to questions and customer-support requests
• Handle returns, refunds and other order-related matters
• Improve our website, products and customer experience
• Prevent fraud, misuse or other unlawful activity
• Send marketing communications where permitted and where you have provided the appropriate consent
• Comply with applicable legal and regulatory requirements

The Information Regulator's guidance emphasises collecting only information that is necessary for a defined purpose and keeping information accurate and secure.

3. Payments

When you make a purchase, your payment information may be processed by our payment service providers.

VERAGLOWZY™ does not need to store your complete payment-card details in order to process your order.

Payment providers may collect and process information according to their own privacy policies and terms.

4. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure that allows us to operate our online store, process orders and provide related services.

Information submitted through our website may therefore be processed by Shopify and other service providers that assist us with operating our business.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly and to understand how visitors use our website.

Cookies may be used to:

• Keep your shopping cart functioning
• Remember certain preferences
• Understand website traffic and usage
• Improve website performance
• Support advertising and marketing activities where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of our website function.

6. Sharing Your Personal Information

We may share personal information with trusted service providers where reasonably necessary to operate our business.

These may include:

• Shopify and ecommerce service providers
• Payment processors
• Delivery and courier providers
• Website, technology and analytics providers
• Marketing or advertising service providers, where applicable
• Professional advisers or authorities where disclosure is required or permitted by law

We do not sell your personal information as a standalone product.

Where third parties process personal information on our behalf, we seek to use appropriate safeguards and contractual arrangements where required.

7. Marketing Communications

If you choose to receive marketing communications from VERAGLOWZY™, we may use your contact information to send information about products, promotions, offers or other updates.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Transactional messages, such as order confirmations and delivery updates, may still be sent where necessary to provide services you have requested.

8. How We Protect Your Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If we become aware of a security compromise affecting personal information, we will take appropriate steps in accordance with applicable law.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, resolving disputes, maintaining business records and complying with legal obligations.

When information is no longer required, we may securely delete or otherwise dispose of it in accordance with applicable requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Ask what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Object to certain processing of your personal information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Ask questions about how your personal information is being processed

POPIA provides protections and rights concerning the processing of personal information and establishes the Information Regulator as the relevant regulatory authority in South Africa.

11. Children's Information

Our website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can take appropriate action.

12. International Transfers

Some of our service providers may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable data-protection requirements.

13. Third-Party Websites

Our website may contain links to third-party websites, services or social-media platforms.

Once you leave the VERAGLOWZY™ website, the privacy practices of the third party will apply. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your personal information is handled, please contact us through our Contact Us page.

VERAGLOWZY™
Website: veraglowzy.store