Return & Refund Policy

Last updated: 28 September 2026

At VERAGLOWZY™, we want you to feel confident when shopping with us. If there is a problem with your order or you change your mind about an eligible purchase, we're here to help.

1. 30-Day Returns

You may request a return within 30 days of receiving your order, provided the product is:

• Unused and unopened
• In its original packaging
• In its original condition
• Complete with any original accessories or components

Because VERAGLOWZY™ products are skincare products, opened or used products may not be eligible for change-of-mind returns for hygiene reasons.

This 30-day policy does not limit any consumer rights that apply under South African law.

2. Damaged or Defective Products

If your product arrives damaged, defective, or otherwise does not meet the required standard, please contact us as soon as possible.

Please provide:

• Your order number
• Your name
• A description of the issue
• Clear photographs of the product and packaging

We will review the issue and, where applicable, provide an appropriate remedy such as a replacement or refund.

South African consumer law provides remedies in certain circumstances where goods fail to meet required standards.

3. Incorrect Product

If you receive a product that is different from what you ordered, please contact us before using it.

Once we confirm the issue, we will arrange an appropriate replacement or refund.

4. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within 30 days of delivery, provided the product meets the return conditions above.

For hygiene and product-safety reasons, opened or used skincare products may not qualify for a change-of-mind return where applicable.

5. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

The time for the refund to appear in your account may depend on your bank or payment provider.

6. Return Shipping

For an eligible change-of-mind return, the applicable return shipping arrangements and costs will be communicated to you when your return is approved.

If the return is because we sent you the wrong product or because the product is defective or damaged in circumstances where you are entitled to a remedy, we will provide instructions regarding the applicable return shipping arrangements.

7. How to Request a Return

Before sending anything back, please contact us through our Contact Us page.

Include:

Order number:
Name:
Reason for return:
Photos, if applicable:

Please wait for our return instructions before sending your product back.

8. Statutory Consumer Rights

Nothing in this policy is intended to remove, restrict or replace any consumer rights that cannot legally be excluded under South African law.

For example, certain transactions resulting from direct marketing may have a statutory cooling-off period of five business days, subject to the requirements and exceptions in the Consumer Protection Act.

9. Contact Us

If you have questions about a return or refund, please contact VERAGLOWZY™ through our Contact Us page.

VERAGLOWZY™
Website: veraglowzy.store