Shipping Policy

Last updated: 28 September 2026

At VERAGLOWZY™, we aim to make your order experience as simple and straightforward as possible. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing

Orders are processed after your payment has been successfully received.

We aim to prepare orders for dispatch as quickly as possible. Processing times may vary depending on order volume, weekends, public holidays and other circumstances.

Once your order has been dispatched, you will receive available tracking information so you can follow your delivery.

2. Delivery

We currently ship orders to addresses within South Africa.

Delivery times can vary depending on your location and the courier service used.

Your estimated delivery timeframe, where available, will be communicated during checkout or through your order information.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur because of circumstances outside our reasonable control, including courier delays, severe weather, public holidays, operational disruptions or incorrect delivery information.

3. Delivery Address

Please make sure that your delivery information is accurate and complete when placing your order.

VERAGLOWZY™ is not responsible for delays or additional costs caused by incorrect or incomplete delivery information supplied by the customer.

If you realise that you entered an incorrect address, please contact us as soon as possible through our Contact Us page.

We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

4. Tracking Your Order

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after your parcel has been handed to the courier.

If your tracking information has not updated for an extended period or your parcel appears to be delayed, please contact us so we can assist.

5. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will investigate the delivery status and assist you where reasonably possible.

Courier investigations may sometimes take additional time before an order can be confirmed as delayed or missing.

6. Incorrect or Damaged Deliveries

If you receive the wrong product or your order arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number
• Your name
• A description of the issue
• Clear photographs of the product and packaging, where applicable

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.

7. Delivery Attempts

Couriers may make multiple delivery attempts depending on their procedures.

If a delivery cannot be completed because nobody is available, the address is incorrect, or the courier cannot reach the recipient, additional delivery arrangements may be required.

8. Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the order, delivery location and available shipping method.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, delivery services or business operations.

When changes are made, we will update the "Last updated" date at the top of this page.

10. Contact Us

If you have questions about your delivery or shipping, please contact VERAGLOWZY™ through our Contact Us page.

VERAGLOWZY™
Website: veraglowzy.store